Shipping Policy

Effective Date: [27/09/2026]
Last Updated: [27/09/2026]

At MANNI MARKETING, we aim to provide a reliable, transparent, and convenient delivery experience for every customer.

This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered through our website.

By placing an order through the MANNI MARKETING website, you agree to the terms described below.

1. Shipping Coverage

MANNI MARKETING currently ships orders to serviceable locations within India.

Delivery availability depends on:

Some locations may not be serviceable at all times.

Customers should enter a complete and accurate delivery address during checkout.

2. Order Processing

Once your payment has been successfully completed and your order is confirmed, we will begin processing your order.

Orders are generally processed within:

1–3 business days

Business days normally exclude:

Processing times may vary during:

Order processing time is separate from transit or delivery time.

3. Order Confirmation

After successfully placing an order, customers may receive an order confirmation through:

The confirmation may include:

Please keep your order number for future reference.

4. Estimated Delivery Time

After dispatch, most orders are expected to be delivered within approximately:

3–7 business days

depending on the delivery location and courier service.

For certain remote, rural, or difficult-to-reach areas, delivery may take longer.

The estimated delivery period shown on the website or communicated to the customer is an estimate and may vary due to circumstances beyond our reasonable control.

5. Total Estimated Order Timeline

In most cases:

Order Processing: 1–3 business days
Estimated Transit: 3–7 business days
Therefore, customers may generally expect delivery within approximately:

4–10 business days from order confirmation.

This timeline is indicative and not a guaranteed delivery commitment unless specifically stated otherwise.

6. Shipping Charges

Shipping charges, if applicable, will be clearly displayed:

Shipping charges may depend on:

The customer will be able to review applicable shipping charges before completing payment.

7. Free Shipping

MANNI MARKETING may occasionally offer free shipping:

Eligibility conditions for free shipping will be displayed wherever the offer is available.

Free shipping offers may be modified, suspended, or withdrawn for future orders.

8. Payment Requirement

MANNI MARKETING currently accepts prepaid orders only.

Customers must successfully complete payment before an order is processed.

Available payment methods may include:

Cash on Delivery (COD) is not available.

9. Dispatch Confirmation

Once an order has been dispatched, we may provide:

Tracking information may take some time to become active after dispatch.

10. Order Tracking

Customers may track their orders using:

Tracking information is provided by the courier company and may occasionally update with a delay.

11. Delivery Address

Customers are responsible for providing a complete and correct delivery address.

Please ensure that your address includes:

MANNI MARKETING will not be responsible for delivery failure caused by incomplete or incorrect address information provided by the customer, subject to applicable law.

12. Changing the Delivery Address

If you need to change your delivery address, contact our Customer Support team as soon as possible.

We may be able to modify the address before dispatch.

Once an order has been dispatched, changing the delivery address may not be possible.

Any address change will depend on:

13. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its operating policy.

If the customer is unavailable, the courier partner may:

Customers should keep their registered mobile number active during the delivery period.

14. Delivery Verification

The courier partner may request reasonable information to confirm delivery, such as:

Customers should never share:

with a delivery person or MANNI MARKETING representative.

15. Return-to-Origin (RTO)

An order may be returned to MANNI MARKETING if:

This is commonly known as Return-to-Origin (RTO).

Once the parcel is returned, the customer may contact Customer Support to discuss:

in accordance with our Refund, Return, Replacement & Cancellation Policy.

Additional shipping charges may apply for reshipment where legally permissible and where the failed delivery was due to incorrect customer information or customer unavailability.

16. Refusing a Delivery

Because all MANNI MARKETING orders are prepaid, customers are encouraged not to refuse a shipment unless there is a genuine issue.

Refusal of delivery does not automatically guarantee a full refund.

Once a refused parcel is returned to us, we will review the circumstances and process any eligible refund according to our Refund Policy.

17. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur due to factors beyond our reasonable control.

These may include:

Where delivery is delayed, we will make reasonable efforts to provide updated information.

18. Late Delivery

If an order is delayed beyond the stated or communicated delivery schedule, please contact MANNI MARKETING Customer Support.

We will review the shipment and coordinate with the courier partner.

Where the circumstances require cancellation, refund, replacement, or another remedy under applicable consumer law, the matter will be handled accordingly.

19. Lost Shipment

If tracking shows no movement for an unusually long period or a shipment appears to be lost, please contact Customer Support.

We may initiate an investigation with the courier partner.

If a shipment is confirmed as lost, MANNI MARKETING may:

in accordance with our Refund Policy.

20. Order Marked Delivered but Not Received

If your order status shows Delivered but you have not received the parcel:

Please provide:

We will coordinate with the courier provider and investigate the delivery.

21. Damaged Parcel

If the external parcel appears severely damaged, crushed, opened, or tampered with at the time of delivery, please carefully inspect the package where possible.

If a product is found damaged after opening the package, contact MANNI MARKETING Customer Support promptly.

Where possible, provide:

The matter will then be handled under our Refund, Return, Replacement & Cancellation Policy.

22. Tampered Package

If you receive a package that appears to have been tampered with, opened, resealed, or otherwise compromised:

We may require supporting information to investigate the issue with the courier partner.

23. Missing Products

If your parcel has been delivered but one or more products are missing:

After verification, MANNI MARKETING may arrange a replacement or appropriate refund.

24. Split Shipments

Orders containing multiple products may sometimes be shipped separately.

This can occur because:

You may therefore receive different packages on different dates for the same order.

Where available, separate tracking information will be provided.

25. Multiple Products in One Shipment

Where several products are included in one package, customers should verify all items after delivery.

If anything is missing, incorrect, damaged, or defective, contact Customer Support under the applicable return or replacement conditions.

26. Remote or Restricted Locations

Certain PIN codes may experience:

If we are unable to ship to your location after an order has been placed, we will notify you and provide an appropriate resolution, which may include cancellation and refund.

27. Product-Specific Shipping Restrictions

Certain products may be subject to shipping limitations based on:

Where applicable, any special shipping limitations will be displayed on the relevant product page or communicated before dispatch.

28. Incorrect Product Delivered

If you receive a product different from what you ordered, contact Customer Support.

After verification, the issue will be addressed under our Refund, Return, Replacement & Cancellation Policy.

29. International Shipping

Unless specifically stated otherwise, MANNI MARKETING currently ships within India only.

International delivery may be introduced in the future.

If international shipping becomes available, separate terms relating to:

may apply.

30. Delivery Ownership and Risk

Responsibility for the parcel remains subject to applicable law and the terms governing the transaction.

MANNI MARKETING will reasonably assist customers where shipments are lost, damaged, incorrectly delivered, or otherwise affected during transportation.

31. Customer Responsibility

Customers are requested to:

32. Courier Partners

MANNI MARKETING may use third-party courier and logistics companies to deliver orders.

Courier partners may vary depending on:

We reserve the right to select or change courier partners where reasonably necessary.

33. Estimated Delivery Dates

Any estimated delivery date shown during checkout, on the order page, through tracking, or in communications is based on information available at that time.

Estimated dates may change after dispatch because of courier network conditions.

Where an order is materially delayed beyond the stated delivery schedule, the customer's applicable rights under consumer law and our Refund Policy will continue to apply.

34. Shipping During Holidays and Promotions

Delivery may take longer during:

Customers are encouraged to place time-sensitive orders sufficiently in advance.

35. Cancellation Before Dispatch

Customers may request cancellation before an order has been dispatched.

Once the order is dispatched, cancellation may no longer be possible.

Cancellation and refund terms are governed by our:

Refund, Return, Replacement & Cancellation Policy.

36. Force Majeure

MANNI MARKETING will make reasonable efforts to fulfil all orders but may experience delays or inability to perform certain delivery obligations due to circumstances beyond its reasonable control.

Such events may include:

Customer rights available under applicable law will not be excluded by this provision.

37. Customer Support

For questions about shipping, tracking, delivery delays, lost parcels, or other delivery issues, please contact:

MANNI MARKETING
Customer Support Email: marketingmanni@gmail.com
Customer Support Number: +91 7703903101
Registered/Business Address: B-293, Sector-8, Dwarka, South-West Delhi - 110077

Please keep your order number available when contacting Customer Support.

38. Applicable Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to limit or override any mandatory rights available to customers under the:

Consumer Protection Act, 2019

and

Consumer Protection (E-Commerce) Rules, 2020

or other applicable laws in India.

Where any provision of this Policy conflicts with mandatory law, applicable law will prevail.

49. Changes to This Shipping Policy

MANNI MARKETING may revise this Shipping & Delivery Policy from time to time to reflect changes in:

The latest version will always be published on the website with an updated effective or revision date.

MANNI MARKETING
Simple Shopping. Quality Products. Better Experience.

Shipping Policy

Customer PIN code

Product availability

Courier partner availability

Local delivery restrictions

Government regulations

Product type or size

Sundays

Public holidays

Bank holidays

Other officially declared holidays

Processing times may vary during:

Festivals

Promotional sales

High-volume periods

Product launches

Exceptional circumstances

Order processing time is separate from transit or delivery time. 3. Order Confirmation After successfully placing an order, customers may receive an order confirmation through:

Email

SMS

WhatsApp

Website account

Other available communication channels

The confirmation may include:

Order number

Product details

Amount paid

Delivery address

Payment confirmation

Estimated delivery information

On the product page,

In the shopping cart, or

During checkout before payment is completed.

Shipping charges may depend on:

Order value

Product weight

Product dimensions

Delivery location

Courier partner

Promotional offers

The customer will be able to review applicable shipping charges before completing payment. 7. Free Shipping MANNI MARKETING may occasionally offer free shipping:

Above a minimum order value

On selected products

During promotional campaigns

For specific locations

Under special membership or offer conditions

UPI

Credit Cards

Debit Cards

Net Banking

Wallets

Other supported digital payment methods

Cash on Delivery (COD) is not available. 9. Dispatch Confirmation Once an order has been dispatched, we may provide:

Courier partner name

Tracking number / AWB number

Tracking link

Estimated delivery information

Tracking information may take some time to become active after dispatch. 10. Order Tracking Customers may track their orders using:

The tracking link provided by MANNI MARKETING

The courier partner's tracking system

Their MANNI MARKETING account, if available

Tracking information is provided by the courier company and may occasionally update with a delay. 11. Delivery Address Customers are responsible for providing a complete and correct delivery address. Please ensure that your address includes:

Recipient name

House/flat/shop number

Building or street name

Area/locality

City

State

PIN code

Valid mobile number

Nearby landmark where required

Order status

Courier partner capability

New PIN code serviceability

13. Delivery Attempts Our courier partner may make one or more delivery attempts depending on its operating policy. If the customer is unavailable, the courier partner may:

Attempt redelivery

Contact the customer

Reschedule delivery

Hold the parcel temporarily

Return the shipment to MANNI MARKETING

Order processing time is separate from transit or delivery time.

3. Order Confirmation

After successfully placing an order, customers may receive an order confirmation through:

The customer will be able to review applicable shipping charges before completing payment.

7. Free Shipping

MANNI MARKETING may occasionally offer free shipping:

Cash on Delivery (COD) is not available.

9. Dispatch Confirmation

Once an order has been dispatched, we may provide:

Tracking information may take some time to become active after dispatch.

10. Order Tracking

Customers may track their orders using:

Tracking information is provided by the courier company and may occasionally update with a delay.

11. Delivery Address

Customers are responsible for providing a complete and correct delivery address.

Please ensure that your address includes:

13. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its operating policy.

If the customer is unavailable, the courier partner may:

Customers should keep their registered mobile number active during the delivery period.

14. Delivery Verification

The courier partner may request reasonable information to confirm delivery, such as:

with a delivery person or MANNI MARKETING representative.

15. Return-to-Origin (RTO)

An order may be returned to MANNI MARKETING if:

This is commonly known as Return-to-Origin (RTO).

Once the parcel is returned, the customer may contact Customer Support to discuss:

in accordance with our Refund Policy.

20. Order Marked Delivered but Not Received

If your order status shows Delivered but you have not received the parcel:

The matter will then be handled under our Refund, Return, Replacement & Cancellation Policy.

22. Tampered Package

If you receive a package that appears to have been tampered with, opened, resealed, or otherwise compromised:

We may require supporting information to investigate the issue with the courier partner.

23. Missing Products

If your parcel has been delivered but one or more products are missing:

After verification, MANNI MARKETING may arrange a replacement or appropriate refund.

24. Split Shipments

Orders containing multiple products may sometimes be shipped separately.

This can occur because: