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Effective Date: [27/09/2026]
Last Updated: [27/09/2026]

At MANNI MARKETING, customer satisfaction is important to us. We make reasonable efforts to ensure that every product listed on our website is accurately described, properly packed, and delivered in good condition.
 

This Refund, Return, Replacement & Cancellation Policy explains the circumstances under which an order may be cancelled, returned, replaced, or refunded.
 

By placing an order through the MANNI MARKETING website, you agree to the terms of this Policy.

 
1. Payment Policy
 

MANNI MARKETING is an online e-commerce platform and currently accepts prepaid orders only.
 

Payments may be made through the payment methods displayed on our checkout page, which may include:
 

• UPI

• Credit Cards

• Debit Cards

• Net Banking

• Wallets

• Other approved online payment methods
   

Cash on Delivery (COD) is not available.
 

Available payment methods may change from time to time depending on our payment service providers.

 
2. Order Cancellation by the Customer
 

You may request cancellation of an order before the order has been dispatched.
 

To request cancellation, contact MANNI MARKETING Customer Support with:
 

• Your name

• Order number

• Registered mobile number or email address

• Reason for cancellation
   

If the cancellation request is received before dispatch and is approved, the order will be cancelled and any eligible amount paid will be refunded to the original payment method.
 

After Dispatch
 

Once an order has been dispatched or handed over to the courier/logistics partner, it may no longer be possible to cancel it.
 

After delivery, the order will be governed by the return, replacement, and refund provisions stated in this Policy.

 
3. Cancellation by MANNI MARKETING
 

MANNI MARKETING reserves the right to cancel an order where reasonably necessary, including situations such as:
 

• Product becoming unavailable or out of stock

• Incorrect product price caused by a technical or listing error

• Incorrect or incomplete delivery information

• Payment verification failure

• Suspected fraudulent transaction

• Duplicate order

• Delivery location being outside our serviceable area

• Courier or logistical limitations

• Product being damaged before dispatch

• Circumstances beyond our reasonable control
   

If a prepaid order is cancelled by MANNI MARKETING after successful payment, the eligible amount paid for the cancelled item/order will be refunded to the original payment method.

 
4. Return Eligibility
 

A customer may request a return within 7 calendar days from the date of delivery, subject to the conditions stated below.
 

A product may generally qualify for return where:
 

• The product received is damaged.

• The product is defective.

• The wrong product has been delivered.

• The wrong size, colour, model, or variant has been delivered compared with the confirmed order.

• The product is materially different from its description on our website.

• An item is missing from the package.

• The product appears to be counterfeit or spurious.

• The product is received in an unusable condition.

• The product has passed its expiry date at the time of delivery, where applicable.

• There is another valid issue covered under applicable consumer law.
   

Eligibility remains subject to verification by MANNI MARKETING.

 
5. Change-of-Mind Returns
 

Unless specifically stated on the applicable product page, products are not automatically eligible for return merely because a customer changes their mind, no longer wants the product, dislikes the colour or appearance, ordered the wrong item, or finds the product unsuitable after purchase.
 

However, this restriction does not affect rights available to consumers under applicable law where a product is defective, damaged, incorrect, spurious, materially misdescribed, or otherwise required to be accepted for return or refund.

 
6. Conditions for Returning a Product
 

Except where the product was delivered damaged, defective, incomplete, or otherwise unusable, a returned product should generally:
 

• Be unused and unwashed.

• Be in its original condition.

• Have all original labels and tags attached.

• Be returned with its original packaging.

• Include accessories, manuals, warranty cards, certificates, complimentary items, and other components originally supplied.

• Not have been altered, modified, repaired, or damaged after delivery.
   

MANNI MARKETING may inspect the returned product before approving a replacement or refund.
 

Normal inspection of a product by the customer to determine its nature, characteristics, or condition will be considered reasonably.

 
7. Non-Returnable Products
 

For hygiene, health, safety, or other legitimate reasons, certain products may be non-returnable unless they are defective, damaged, incorrect, expired, spurious, or otherwise required to be accepted under applicable law.
 

These may include:
 

• Personal hygiene products

• Cosmetics or personal care products that have been opened or used

• Undergarments or intimate apparel

• Certain health and wellness products

• Food products and consumables

• Perishable products

• Products with broken hygiene seals

• Customized or personalized products

• Products made specifically to customer specifications

• Digital products or downloadable content after access/download

• Gift cards, vouchers, or promotional credits where permitted

• Products specifically marked Non-Returnable on the product page
   

Where a non-returnable product is received damaged, defective, incorrect, expired, spurious, or materially different from what was ordered, please contact us so that the matter can be reviewed in accordance with applicable law.

 
8. Damaged Product Received
 

If your product arrives damaged, please contact MANNI MARKETING Customer Support as soon as reasonably possible and preferably within 48 hours of delivery.
 

Please provide:
 

• Order number

• Customer name

• Photographs of the damaged product

• Photographs of the outer packaging

• Photographs of the shipping label

• A clear photograph showing the damage
   

We may also request a short video where reasonably necessary to verify the issue.
 

Do not dispose of the product, packaging, shipping label, or accessories until your claim has been reviewed.
 

The 48-hour notification request helps us investigate shipping damage quickly and does not restrict any statutory rights that cannot legally be restricted.

 
9. Wrong Product Received
 

If you receive a product different from the product specified in your confirmed order, contact us within the applicable return period.
 

After verification, we may:
 

• Arrange replacement with the correct product, or

• Issue an eligible refund if replacement is unavailable or otherwise appropriate.
  
   

10. Missing Product or Missing Item
 

If your order contains multiple products and one or more items are missing, notify Customer Support promptly.
 

Provide:
 

• Order number

• Images of the received package

• Shipping label

• Details of the missing item
   

We will review packing and shipment records and, where the claim is verified, arrange shipment of the missing product or provide an appropriate refund.

 
11. Defective Product
 

If a product does not function as reasonably expected, contact Customer Support within the applicable return/replacement period.
 

Depending on the product and circumstances, MANNI MARKETING may:
 

• Replace the product,

• Facilitate a warranty claim,

• Arrange repair where appropriate, or

• Provide a refund where applicable.
   

Products covered by a manufacturer's warranty may also be subject to the manufacturer's warranty terms after the applicable return period.

 
12. Expired Products
 

Products that have an expiry or best-before date will be supplied in accordance with applicable requirements.
 

If you receive a product that was already expired at the time of delivery, do not use it.
 

Contact Customer Support with photographs clearly showing:
 

• Product name

• Batch number

• Manufacturing date

• Expiry or best-before date
   

After verification, an appropriate replacement or refund will be provided.

 
13. How to Request a Return or Replacement
 

To initiate a return or replacement, contact:
 

MANNI MARKETING Customer Support

Email: [CUSTOMER SUPPORT EMAIL]
Phone/WhatsApp: [CUSTOMER SUPPORT NUMBER]
Working Hours: [WORKING HOURS]
 

Provide:
 

1. Your full name

2. Order number

3. Registered email address or mobile number

4. Product name

5. Reason for return/replacement

6. Relevant photographs or videos

7. Any other information reasonably requested to investigate the issue
    

Our team will review the request and provide further instructions.
 

Please do not send a product to us without receiving return instructions where such instructions are required.

 
14. Return Shipping
 

If a return is accepted because:
 

• The wrong product was delivered,

• The product was damaged before or during delivery,

• The product was defective,

• The product was materially different from its description, or

• The error was attributable to MANNI MARKETING,
   

MANNI MARKETING will generally arrange or bear reasonable return shipping costs.
 

Where a discretionary return is accepted for reasons not attributable to MANNI MARKETING, return shipping costs may be borne by the customer, where permitted and disclosed before the return is processed.

 
15. Product Inspection
 

Once a returned product is received, our team may inspect it to verify the reason for return and its condition.
 

Where inspection confirms the claim, we will proceed with the approved refund, replacement, repair, or other appropriate remedy.
 

A refund may be declined where, after reasonable verification:
 

• A different product has been returned.

• The returned product was damaged after delivery by the customer.

• Parts or accessories are missing without explanation.

• The product has been materially altered or tampered with.

• The claim is fraudulent.

• The product does not meet the applicable return conditions and there is no defect or other statutory reason requiring acceptance.
   

Any decision remains subject to applicable consumer protection law.

 
16. Replacement Policy
 

Where a replacement is approved, we will attempt to provide the same product, variant, and specifications originally ordered.
 

If the same product is unavailable, we may offer:
 

• An alternative product with your consent,

• Store credit where mutually agreed and legally permitted, or

• A refund of the eligible amount.
   

A customer will not be required to accept an alternative product instead of an otherwise applicable refund.

 
17. Refund Method
 

Approved refunds will normally be processed to the same payment method used for the original transaction.
 

For example:
 

• UPI payment → refund through the applicable payment channel

• Credit card → refund to the relevant card/account

• Debit card → refund to the relevant card/account

• Net banking → refund to the applicable bank account/payment channel

• Wallet → refund through the applicable wallet/payment channel
   

Where refunding to the original method is technically impossible, we may contact the customer to arrange another lawful refund method after appropriate verification.

 
18. Refund Processing Time
 

After a refund request has been approved, MANNI MARKETING will initiate the refund within the period communicated to the customer and within timelines required under applicable law.
 

After the refund has been initiated, the time required for the amount to appear in your account may vary depending on:
 

• Your bank

• Card issuer

• UPI service provider

• Payment gateway

• Wallet provider

• Other financial institution involved in processing the transaction
   

The final credit timeline after initiation may therefore be outside MANNI MARKETING's direct control.

 
19. Shipping Charges and Refunds
 

If the entire order is returned because of an error attributable to MANNI MARKETING or because all products received are eligible for return due to damage, defect, incorrect delivery, or another covered reason, applicable shipping charges originally paid may also be refunded where required.
 

For partial returns, original shipping charges may not necessarily be refundable unless required under applicable law or caused by our error.
 

Additional premium delivery charges requested by the customer may be treated separately where appropriate.

 
20. Discounts, Coupons and Promotional Orders
 

Where an order was purchased using a coupon, discount, promotional offer, or promotional credit:
 

• Refund calculations will generally be based on the actual amount paid for the returned product.

• The value of promotional discounts may be proportionately adjusted.

• Coupons may not automatically be reinstated unless stated in the promotional terms.

• Free gifts associated with a returned qualifying purchase may also need to be returned.

• If a free gift is not returned, its applicable value may be adjusted from the refund where legally permitted and clearly disclosed.
  
   

21. Buy-One-Get-One and Bundled Products
 

Where products are purchased as part of a bundle, combo, Buy-One-Get-One offer, or similar promotion, the entire bundle may need to be returned to obtain a full refund unless an individual component is defective or the applicable offer permits partial returns.
 

Any refund will be calculated based on the actual promotional price allocation.

 
22. Partial Refunds
 

Partial refunds may be issued where appropriate, such as:
 

• Only part of an order qualifies for refund.

• One product in a multi-item order is returned.

• An item is missing and replacement is unavailable.

• A mutually agreed adjustment is made to resolve a product issue.
   

Any deduction will be clearly communicated where required.

 
23. Failed Payment but Amount Debited
 

If your payment fails but an amount has been debited from your bank account, card, UPI account, or wallet, first check whether an order confirmation has been generated.
 
No Order Created
 

Where no order is created after a failed transaction, the amount is generally reversed automatically by the relevant bank, payment gateway, UPI provider, card network, or other payment service provider according to its applicable processing timelines.
 
Order Created and Payment Confirmed
 

If an order has been successfully created and payment is confirmed, the order will be processed normally.
 

Amount Debited but Status Unclear
 

Contact Customer Support with:
 

• Transaction ID

• Order number, if available

• Payment date

• Amount

• Payment method
   

Never provide your OTP, PIN, CVV, card password, UPI PIN, or banking password to MANNI MARKETING support personnel.

 
24. Duplicate Payments
 

If you are charged more than once for the same successful order due to a technical or payment-processing issue, contact Customer Support.
 

After verification, any confirmed duplicate payment will be refunded through the applicable payment method.

 
25. Order Not Delivered
 

If an order is confirmed as lost in transit or cannot be delivered for reasons attributable to MANNI MARKETING or its logistics provider, we may:
 

• Reship the order, or

• Refund the eligible amount.
   

If delivery fails because the customer supplied an incorrect or incomplete address, repeatedly remained unavailable, refused a valid delivery without an eligible return reason, or otherwise prevented delivery, additional shipping or handling costs may apply where legally permissible and properly disclosed.

 
26. Late Delivery
 

Delivery dates shown on our website or communicated after ordering are normally estimates unless expressly stated otherwise.
 

If an order is significantly delayed beyond the communicated delivery schedule, contact Customer Support.
 

Where applicable under consumer law or the circumstances of the transaction, we will provide an appropriate resolution, which may include cancellation, replacement, or refund.

 
27. Refused Delivery
 

Because MANNI MARKETING accepts prepaid orders only, customers should not refuse a delivery unless there is a genuine and identifiable issue with the shipment.
 

A refused shipment does not automatically qualify for a refund.
 

Once the parcel is returned to us, we will assess the circumstances and process any applicable refund in accordance with this Policy and applicable law.

 
28. Return-to-Origin (RTO)
 

If an order is returned to MANNI MARKETING because of:
 

• Incorrect delivery address

• Incomplete address

• Incorrect contact details

• Customer being unavailable after reasonable delivery attempts

• Customer refusing a valid delivery
   

the order may be treated as Return-to-Origin (RTO).
 

The customer may contact us to discuss reshipment or any eligible refund. Reasonable logistics charges may be deducted where legally permissible and appropriately disclosed.

 
29. Warranty Claims
 

Certain products may carry manufacturer or seller warranties.
 

Warranty terms, duration, exclusions, repair procedures, and replacement conditions may vary by product.
 

After the MANNI MARKETING return period expires, warranty-related issues may need to be handled according to the applicable manufacturer or seller warranty.
 

Nothing in a warranty is intended to exclude rights available under applicable consumer law.

 
30. Fraudulent or Abusive Return Activity
 

MANNI MARKETING reserves the right to investigate and, where legally permissible, reject fraudulent or abusive claims, including:
 

• Returning counterfeit products in place of the original item

• Returning a different product

• Intentionally damaging products

• Falsifying photographs or videos

• Making repeated fraudulent refund claims

• Manipulating promotional offers

• Providing false information about non-delivery

• Misusing chargeback or dispute mechanisms
   

Where appropriate, MANNI MARKETING may suspend accounts associated with confirmed fraudulent activity and take other lawful action.
 

This clause will not be used to prevent genuine consumers from exercising legitimate rights.

 
31. Chargebacks and Payment Disputes
 

If you believe a transaction is incorrect, we encourage you to contact MANNI MARKETING Customer Support first so that we can attempt to resolve the issue.
 

Customers retain any rights provided by their bank, card issuer, UPI provider, payment service provider, or applicable law regarding payment disputes and chargebacks.
 

Submitting intentionally false or fraudulent payment disputes may result in appropriate action.

 
32. Refunds to Closed or Changed Accounts
 

Refunds are ordinarily returned through the original payment method.
 

If the bank account, card, wallet, or payment instrument used for the purchase has subsequently been closed, contact the relevant financial institution and MANNI MARKETING Customer Support.
 

We will reasonably assist with available refund information, but the processing of such funds may ultimately depend on the relevant financial institution.

 
33. Consumer Rights
 

Nothing in this Policy is intended to limit, exclude, or override any mandatory rights available to a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law.
 

Where any provision of this Policy conflicts with a mandatory requirement of applicable law, the applicable law will prevail.

 
34. Changes to This Policy
 

MANNI MARKETING may update this Refund, Return, Replacement & Cancellation Policy from time to time to reflect changes in our operations, products, payment systems, logistics arrangements, or applicable laws.
 

The latest version will be displayed on this website together with its effective or last-updated date.
 

Changes will apply prospectively to the extent required by applicable law and will not improperly remove rights already accrued in relation to an earlier transaction.

 
35. Contact Us
 

For any questions concerning cancellations, returns, replacements, refunds, or payments, contact:
 

MANNI MARKETING

Customer Support Email: marketingmanni@gmail.com
Customer Support Number: +91 7703903101
Registered/Business Address: B-293, Sector-8, Dwarka, South-West Delhi - 110077 
 

We recommend keeping your order number available whenever contacting Customer Support so that we can assist you efficiently.